Saturday, September 1, 2012
Three ways to boost your business - promotion, ethics and excellent service
A great way to promote your business is making speeches. Speeches are basically items by mouth with a lead of inflection, intonation, gestures and body language. If you are not a good public speaker, join a group like Toastmasters to improve your presentation skills. Always practice your speech so that you know by heart. Relying on note cards is the safest way to ensure a rigid and possibly disastrous speech. Once you have several prepared speeches, allow organizations like the Rotary Club and Chamber of Commerce know that you are available. Many civil and business organizations have a special guest to their weekly or monthly meetings. You will not get paid, but the experience is invaluable. If your organization allow, a video that friend so they can criticize themselves and getting better.
From the guy running the cash register to the lady at the bank, treat every person you come in contact with as if they were a potential customer. Even though you know you would never use the product or service, may have a friend or family member who will do it. If you are fair and honest in your dealings with other companies, you will get the perception of being fair and honest in your company when dealing with customers.
Apologizing for your mistakes and "doing well" go a long ways to build the image of being a trustworthy person and / or organization. Given the same opportunity to buy a car from a dealer to another, most people choose the one that a friend referred them favorably, although the price is higher. People buy in the final analysis, the relationships in order to provide a report that puts customers at ease....
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